Go Glamorous® Policies
Merchandise Return Policy
As a part of our policies and programs, we do accept returns on products and merchandise here at Go Glamorous®. With this in mind, the product must be unopened/unused and you must provide us with the receipt given to you on the date of purchase. However, you have 14 days from the date of purchase to return your product.
In reality, we understand everyone runs a little late sometimes and this is why we try our best to accommodate late guests. Unfortunately, we cannot guarantee that we will be able to perform your service if you are 15 minutes or more late for your appointment. For the courtesy of our guests, we try to keep our stylists on time for each appointment scheduled. Nonetheless, we are always happy to reschedule your appointment if we are unable to fit you in that day!
Things come up, people have to cancel. We totally get it! In any case, our stylists’ time is very important and we do enforce a cancellation policy. We allow cancellations without penalty up until 24 hours before the appointment. However, failure to do so will result in 50% of the service being charged to your card. Additionally, at the time of booking, we require card information to reserve an appointment.
Also, please be aware that during peak dates (i.e. prom, Christmas Eve, New Year’s Eve), we will charge 100% of the service fee for no-shows or late cancels.
Color Satisfaction Policy
In order to ensure your satisfaction with the end product, our stylists will provide a free consultation before the color service. Nevertheless, if you are dissatisfied with the outcome of your color, a complimentary color redo is offered. Our offer stands within 10 days of the original service date, and with the same service provider. It’s our goal for each guest to be satisfied with the outcome of their hair.
Service Refund Policy
Above all, we are a service business. Unfortunately, we do not offer refunds on any services.